All you need to know about our support and how to do it.
The three stages of the shipping process consists of receiving, processing, and fulfilling an order. These stages impact how quickly and accurately we can process orders and have it shipped directly to its end destination
However, standard shipping often takes between 5 to 10 business days. So expedited shipping might get your package to you in 4 days instead. Most expedited shipping takes between 2 to 3 days. This makes it slightly faster than the standard delivery.
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We budget between 200 and 600 hours for a typical delivery, depending on the size and complexity of your business.
The answers on most common questions are described bellow.
Dependent on your delivery and shipment if you have a suitable secure location for the courier to leave your package safely, you may be able to provide a signed confirmation that authorises us to leave your package as long as FedEx believes it is safe to do so.
We aim to resolve held packages as soon as is possible. There can be a number of reasons why packages are delayed during the clearance process like Missing information on accompanying paperwork. If additional information is required from the shipper or recipient, FedEx will attempt to contact them.
Transportation is not risk free and the intervention of major events such as rough weather, fire, pirates and many other occurrences can damage your cargo while in transit with us. Hence, insurance will protect your cargo from these known risks and ensure you the right to get compensated in case of damage without been affected by eventually carrier´s liability exclusion and/or limitation.
The data that our reefer equipment records is confidential and for our internal eyes only. However, customers are more than welcome to place their own data recorder in with the cargo. In these instances placement is crucial to the accuracy of information and we would recommend the use of more than one such recorder.
The role of Customs is extremely varied, ranging from checking of documents for accuracy to physical examination of cargo and preventative controls to check on the movement of drugs etc.